Shipping Policy

Simple shipping, with free delivery on qualifying orders. Standard shipping is US$6.49 on orders below US$99. Orders with a merchandise subtotal of US$99 or more qualify for free standard shipping. The shipping options available for your address are confirmed at checkout.

Shipping rates

  • Orders below US$99: US$6.49 standard shipping.
  • Orders of US$99 or more: Free standard shipping.

The threshold is based on the eligible order subtotal shown by Shopify at checkout. If a destination, product or fulfilment route is not eligible for a listed method, that method will not appear at checkout. Any additional delivery options or charges will be shown before payment.

Destinations and availability

We currently offer delivery to destinations enabled in our checkout and supported by our fulfilment partners. Available countries, shipping methods and delivery estimates can vary by product and address. Please enter your full delivery address at checkout to confirm serviceability and the final shipping charge.

Processing and delivery

Orders are processed after payment confirmation. Processing times vary with supplier availability and the item ordered. Delivery estimates are carrier estimates, not guaranteed dates. Customs inspections, weather, carrier capacity and local delivery conditions can affect transit times.

Tracking and split shipments

Where tracking is available, tracking details are shared after dispatch. Tracking may take time to become active. Products may ship in separate parcels if they are fulfilled through different supplier or warehouse routes.

Customs, duties and taxes

International orders may be subject to import duties, taxes, customs fees or handling charges imposed by the destination country. Unless checkout states otherwise, these charges are the responsibility of the recipient. Please check your local customs rules before ordering.

Address accuracy and delivery issues

Please check your full shipping address, postal code, phone number and email before completing checkout. If tracking shows a delivery problem, a parcel is marked delivered but cannot be located, or an item arrives damaged or incorrect, contact lumareststudio@gmail.com with your order number and supporting details.

Need help?

Contact LumaRest Support before returning an item. Do not send a return directly to a supplier or warehouse without written instructions from us.