Refund Policy

30-day return requests

You may contact us within 30 days after delivery to request a return for an eligible item. Items must be unused, undamaged and returned in their original packaging with included accessories. Contact us before sending anything back so we can confirm eligibility and provide the correct return instructions.

Personal-care and skin-contact items

For hygiene and safety reasons, opened or used personal-care and skin-contact products may not be eligible for a change-of-mind return where permitted by law. This does not affect your rights if an item is defective, damaged, incorrect or does not conform to the order, or any mandatory rights that apply in your country.

Damaged, incorrect or missing items

Contact us as soon as possible after delivery with your order number, a description of the issue and clear photographs of the product and packaging. We will review the issue and explain the available remedy under this policy and applicable law.

Return authorization

Do not send an item to a supplier or warehouse without written return authorization from LumaRest Studio. For a change-of-mind return, the customer is responsible for return shipping unless we confirm otherwise. If an item is defective, damaged or incorrect, we will explain the appropriate resolution.

Refunds

Approved refunds are issued to the original payment method after any required review or return inspection. The time taken for funds to appear depends on your payment provider and bank. Original shipping charges, duties and taxes are refundable only where required by law or confirmed by us.

Request a return

Email lumareststudio@gmail.com with your order number, the item and the reason for the request. We will reply with the next steps. This policy does not limit mandatory consumer rights.